Policies

Meet and Greet

A meet and greet is mandatory prior to services and by doing this it allows a proper introduction to your pet and ensuring you are comfortable. We understand that trusting someone with your pet can be stressful so we want to make sure you are able to see the interaction between your pet and pet professional. An intake form and agreement will be given at this time. Two keys must be given to avoid $15 charge for key drop off or pick up. This can be the same key or two differant ways of entry such as garage door opener and key. Providing two ways of entry allows access to your pet at all times. If you are uncomfortable with providing a key for any reason please discuss at meet and greet and an alternative option can be discussed.

Vaccinations

Rabies vaccination is required when becoming part of the Brookfield Barks pack. We require puppies to have all vaccinations and boosters. Copies of this can be given at meet and greet and we will ask for updated copies when needed.

Cancellation Policy

If a scheduled service is cancelled within 24 hours a charge will occur for the full amount of the scheduled service. Vacation care must be cancelled within 72 hours or a full charge will apply. These charges do not apply to weather or school cancellations. We understand unexpected things happen so we always want to be as flexible as possible

Payments

Payments can be made cash, check, or by credit card via Square.

Payments are to be made at the time of service if there are no further walks or services scheduled. If there are weekly services being provided invoices can be paid at end of week. Vacation care payments must be paid at time of services.

Safety

Dog walks will be done on leash only in a safe environment. The only exception to no leash would be having a fenced in area. Brookfield Barks can not accept dogs that have behavioral issues such as aggression or resource guarding . Brookfield Barks has the right to cancel services at anytime. If your dog has a history of escaping collar or harness please inform at meet and greet.

House must be locked prior to Brookfield Barks entering your home and home will always be locked after services. For insurance purposes no one can be present at home when services are being done (unless they reside at the home). If there are other services being done in house please inform Brookfield Barks prior to scheduled services.